Terms of service

This site is run by Hill and Stone Home Solutions LLC (“Hill & Stone,” “we”). By using the site or accepting a quote, you agree to these terms. If a signed agreement or your quote says something different, that document controls for that job.

Sending a request asks us to contact you. It doesn't commit either of us to the job, and prices or examples on this site aren't a quote for your project. We may decline work, including work outside our service area.

Each quote lists the work, the price and the date it's valid until. After that date it expires unless we agree to extend it. We can withdraw a quote any time before you accept it.

When you accept a quote online, you're agreeing to have that work done at that price, and you confirm that you own the property or have permission to authorize the work. Nothing is charged when you accept.

If you ask for something different, or we find a condition nobody could reasonably see beforehand, we'll explain the change and the cost. We'll get your approval in writing, including by email or text, before doing the extra work.

There are no deposits or payment plans. Payment for the full quoted amount, including any listed tax and fees, is due when the work is complete. We'll send a payment request by email with a secure link.

Online payments are processed by Stripe under its own terms. If you think a charge is wrong, contact us first and we'll work to resolve it. Refunds go back through the original payment method. Read more on our payments page.

Tell us as soon as you can if you need to reschedule or cancel. Cancelling before work starts costs nothing. If you cancel after work has started, you agree to pay for the work done and for materials we bought for your job that can't be returned. Dates can move because of weather, materials or conditions on site, and we'll keep you informed.

Please give us safe access to the work area and tell us about anything we should know, such as pets, hazards, known damage or shutoff locations. Conditions we couldn't have seen, such as hazardous materials, may require a change to the quote or a specialist.

Any written warranty is described in your quote and on our trust page. Manufacturer warranties on materials come from the manufacturer. These terms don't take away any rights you have by law.

You confirm that you're allowed to send the photos and details you share with us, and you let us use them to quote and do the job. We won't post photos of your home in our portfolio without your permission. If you leave a review, you let us show it on this site and in our marketing with the name and town you gave us. We may decline to publish reviews.

Please don't misuse the site, including sending spam, submitting false information, or trying to get into areas or quote links that aren't yours. The name, logo and content on the site belong to us or are used with permission.

We work to keep this site accurate, but it's provided as is, and it may have errors or be unavailable at times. To the extent the law allows, we aren't liable for indirect losses from using the website itself. This doesn't limit our responsibility for our work or any rights you have that can't be limited by law.

These terms are governed by the laws of Arkansas. If we have a disagreement, please contact us first so we can try to work it out directly.

We may update these terms by posting a new version here. The version in place when you accept a quote applies to that job. Questions go to info@hillandstonehome.com or +1 (870) 706-9670. See also our privacy policy.