Privacy policy

When you request an estimate: your name, email, phone number, the service address, how you'd like us to reach you, a description of the job, your timeline and budget, and any photos you add.

When you request a certificate of insurance: your name, email, the property address, and any organization or notes you include.

When you accept or pay a quote: the quote details, when it was opened and accepted, and the payment amount and date. We also keep the card brand, the last four digits and a receipt link. Stripe handles your full card number, and we never see or store it.

When you leave a review: your rating, your comments, and the name and town you give us.

When you visit the site: how you found us, such as the referring website, any ad campaign tags in the link, and the first page you opened. If you send a request, we save this with it. We also process IP addresses to keep the site running and to stop spam and abuse.

• To reply to your request, prepare quotes, schedule and do the work.
• To send quote, payment and receipt emails, and to ask for a review after a paid job.
• To keep business, tax and warranty records.
• To see which pages and ads bring people to us, and to protect the site from spam and abuse.

We contact you about your request or job in the way you choose. If you ask us to text you, standard message rates may apply. Tell us at any time if you'd like us to stop or to use a different method.

We don't sell your personal information. We share it only with the companies that help us run the business, and only as needed for their service:

• Stripe processes card payments.
• Netlify hosts the website, our database and uploaded photos.
• Resend delivers the emails the site sends.
• Cloudflare runs our domain and forwards email sent to our addresses.
• Proton provides the inbox where we receive your requests and replies.

We may also share information if the law requires it, to protect our rights or someone's safety, or as part of selling or transferring the business.

We don't use advertising cookies or Google Analytics. The site keeps a small note in your browser, cleared when you close the tab, of how you arrived so it can go with your request. Staff who sign in to the admin area use a login cookie. Stripe's checkout page uses its own cookies to process payments and prevent fraud.

Each quote and review email has a private link that doesn't need a password. Anyone you forward it to can open it, so share it only with people you trust.

We keep job and payment records for as long as we need them for the work, warranty questions, taxes and the law. We delete requests that are spam or that you ask us to remove, unless we have to keep them.

You can ask to see, correct or delete the personal information we hold about you. Email info@hillandstonehome.com or call +1 (870) 706-9670. We may need to confirm it's you, and we may have to keep some records, such as payment records, where the law requires it.

The site uses encrypted connections and limits who can sign in to the admin area. No system is perfectly secure, so we can't promise that information will never be exposed. Please don't send card numbers by email or text.

Our services are for adults. We don't knowingly collect information from children under 13. If you think a child has sent us information, contact us and we'll delete it.

If this policy changes, we'll post the new version here and update the date at the top. Questions go to Hill and Stone Home Solutions LLC at info@hillandstonehome.com or +1 (870) 706-9670. See also our terms of service.